Return Policy

At Thirsty Threads, we want you to love your purchase as much as we do. That’s why we offer a 30-day money-back guarantee on all our products. If you’re not completely satisfied, we’ll make it right – no questions asked.

30-Day Money-Back Guarantee

  • You can return any item within 30 days of receiving your order for a full refund or exchange.

  • Whether it’s a minor defect, a change of mind, or just not the right fit, we’ve got you covered.

Return Conditions

To qualify for a return, your item must meet the following criteria:

  • Unworn, unused, and in its original condition.

  • Tags attached and in its original packaging.

  • Proof of purchase (e.g., order number or receipt) is required.

How to Initiate a Return

  1. Contact us at sales@thirstythreads.com.au to request a return and receive instructions.

  2. Once approved, securely package your item and send it to the address provided.

Please note:

  • Items sent back without prior approval will not be accepted.

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Faulty, Damaged, or Incorrect Items

We take pride in the quality of our products. If you receive a defective, damaged, or incorrect item, please contact us immediately at sales@thirstythreads.com.au. Include photos of the issue and your order details so we can resolve it promptly.

Exchanges

Need a different size or colour? The fastest way is to return your original item and place a new order online. Once we receive and approve your return, we’ll process a refund to your original payment method.

Refunds

  1. Once we receive and inspect your return, we’ll notify you of the approval status.

  2. If approved, refunds will be processed to your original payment method within 10 business days.

  3. Please allow additional time for your bank or credit card provider to process the refund.

Note: If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at sales@thirstythreads.com.au.

Our Promise to You

We’re committed to your satisfaction. If there’s ever an issue with your order, let us know, and we’ll do everything we can to make it right. Your happiness is our priority!

Contact Us

For any questions or assistance with your return, reach out to us at sales@thirstythreads.com.au. We’re here to help!