Privacy policy

Privacy Policy

Last updated: 28 August 2026

Thirsty Threads is operated by Elemental Energy Co Pty Ltd (ABN 76 636 078 101).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.thirstythreads.com.au, place an order, contact us or otherwise interact with Thirsty Threads.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number, billing address and delivery address

  • Order, purchase, return, exchange and customer-service information

  • Account information, if you create a customer account

  • Payment and transaction information

  • Marketing preferences and communication history

  • Reviews, photographs, messages or other content you provide

  • Device, browser, IP address, cookie and website-usage information

  • Information used to help detect fraud, misuse or security threats

Payment details are processed securely by Shopify and the applicable payment provider. We generally receive transaction confirmation and limited payment information rather than your complete card details.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, contact us, create an account, enter a promotion, subscribe to marketing or submit a review

  • Automatically through cookies and similar technologies when you use our website

  • From Shopify and other service providers that support our store

  • From payment processors, delivery carriers, advertising platforms and analytics providers

  • From social media platforms when you interact with our pages, advertisements or content

How We Use Personal Information

We use personal information to:

  • Process payments, orders, deliveries, returns, exchanges and refunds

  • Provide customer support and respond to enquiries

  • Communicate important information about orders and our services

  • Operate, maintain and improve our website

  • Personalise website content and customer experiences

  • Measure website performance and understand how customers use our store

  • Send marketing communications where permitted

  • Measure and improve advertising

  • Detect and prevent fraud, misuse and security incidents

  • Maintain business, tax and transaction records

  • Comply with legal obligations and resolve disputes

We only use personal information for purposes reasonably connected with why it was collected, or as otherwise permitted or required by law.

Shopify and Our Service Providers

Our online store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payment and related services used by our store.

We may also disclose relevant personal information to service providers such as:

  • Payment processors

  • Delivery carriers and fulfilment providers

  • Website hosting, information technology and security providers

  • Email, customer-service and marketing platforms

  • Analytics and advertising providers

  • Accountants, insurers, lawyers and other professional advisers

These providers receive only the information reasonably required to perform their services.

We may also disclose information where required by law, to protect our legal rights or in connection with a business sale, restructure or transfer.

Advertising and Analytics

We may use analytics and advertising technologies to understand website activity, measure campaign performance and show more relevant advertising.

These technologies may collect identifiers, device information and website activity. Depending on your location and our website settings, you may be able to manage non-essential cookies through our cookie or privacy preferences.

We do not sell personal information for money. We may share limited identifiers or website-activity information with advertising partners for measurement or personalised advertising, subject to your choices and applicable law.

Your Privacy Choices

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or the use of personal information for targeted advertising, as those terms are defined by applicable privacy laws.

You can manage these choices through our Your Privacy Choices tool:
https://www.thirstythreads.com.au/pages/data-sharing-opt-out

Where supported and applicable, we also recognise browser-based opt-out signals such as Global Privacy Control.

You can also manage non-essential cookies through available cookie or privacy controls on our website.

Cookies

Cookies are small files placed on your browser or device. We use cookies and similar technologies to:

  • Operate the website and shopping cart

  • Remember preferences

  • Support checkout and account functions

  • Understand website performance

  • Prevent fraud and improve security

  • Measure and personalise marketing

You can manage cookies through your browser settings and, where available, our website privacy controls. Blocking some cookies may affect how parts of the website function.

Marketing Communications

If you subscribe to marketing, we may send you information about products, promotions, offers and Thirsty Threads news.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting sales@thirstythreads.com.au.

Unsubscribing from marketing will not prevent us from sending necessary order, account or service communications.

Overseas Processing and Disclosure

Some of our service providers operate or store information outside Australia. Depending on the services used, personal information may be processed in countries including Canada, the United States and other locations where Shopify or our service providers operate.

For international orders, information may also be provided to carriers, customs authorities and service providers in the destination country, including New Zealand, the United States, the United Kingdom or Singapore.

Privacy protections in another country may differ from those in Australia. We take reasonable steps to use reputable providers and protect personal information as required by applicable law.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes and meeting legal obligations.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to legal and technical requirements.

Security

We take reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

No internet transmission or storage system is completely secure. If you believe your information or account may have been compromised, contact us promptly.

Children’s Privacy

Our website is intended to be used by adults, including adults purchasing products for children.

We do not knowingly seek to collect personal information directly from children who are not legally able to provide consent. If you believe a child has provided personal information without appropriate consent, contact us so we can review and, where appropriate, delete it.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.

Email sales@thirstythreads.com.au with your request. We may need to verify your identity before providing access or making changes.

Depending on where you live, you may also have rights to request deletion, restrict or object to certain processing, withdraw consent or receive a copy of your information. These rights are subject to applicable law and any permitted exceptions.

Privacy Complaints

If you have a concern about how we handle personal information, email sales@thirstythreads.com.au with details of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au or another privacy regulator applicable to your location.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.

The current version will be published on this website with its updated date. Material changes will apply from the date the revised policy is published unless otherwise stated.

Contact Us

For privacy enquiries, requests or complaints, contact:

Thirsty Threads
Operated by Elemental Energy Co Pty Ltd
ABN 76 636 078 101
Email: sales@thirstythreads.com.au
Website: www.thirstythreads.com.au