Returns, Exchanges and Comfort Guarantee

100-Day Comfort Guarantee

We want your Thirsty Threads to become the shorts you reach for everywhere.

Put them properly to the test for 100 days—wear them, wash them and swim in them. If you don’t love the comfort, we’ll refund the price you paid for your first eligible pair.

The 100-Day Comfort Guarantee:

• Applies to one pair of Thirsty Threads Hybrid Boardshorts per customer.

• Applies to eligible orders placed directly through thirstythreads.com.au while the guarantee is offered.

• Applies only to orders delivered within Australia.

• Must be requested within 100 days of delivery.

• Allows the eligible pair to be worn, washed and used normally in accordance with its care instructions.

• Does not apply to items marked Clearance or Final Sale.

If you purchase more than one pair, we recommend putting one pair to the test before wearing the others. Only one worn pair per customer is covered by the Comfort Guarantee.

If you don’t love the comfort, simply email sales@thirstythreads.com.au with your order number and tell us what didn’t work for you. We’ll provide the return instructions.

To receive your refund, the shorts must be returned to Thirsty Threads at the customer’s expense. Once we receive the eligible pair, we’ll refund the price paid for that pair to the original payment method.

Original shipping charges are not refundable under the Comfort Guarantee.

The guarantee covers comfort during normal use. It does not cover accidental damage, misuse, deliberate damage, ordinary wear and tear or failure to follow the product’s care instructions.

Thirsty Threads may change or end this voluntary guarantee for future purchases. Any change will not affect eligible orders placed while the guarantee was offered.

The 100-Day Comfort Guarantee is separate from our standard returns policy and does not limit your rights under the Australian Consumer Law.

30-Day Returns and Exchanges

If you change your mind or need a different size or colour, eligible items delivered within Australia can be returned within 30 days of delivery for a refund or exchange.

Returned items must be:

• Unworn, unused and unwashed.

• In their original condition.

• Returned with all tags attached.

• Returned in their original packaging.

Customers are responsible for the cost of returning the original item to Thirsty Threads.

For approved exchanges within Australia, we’ll send the replacement with free standard shipping.

Exchanges are subject to availability. If your preferred item is unavailable, we’ll contact you to arrange an alternative or a refund.

Original shipping charges are not refundable for change-of-mind returns.

Items marked Clearance or Final Sale are not eligible for change-of-mind returns or exchanges.

How the Two Policies Work Together

Our 30-day returns policy covers eligible items that remain unworn and unused.

Once a pair of Hybrid Boardshorts has been worn, it is no longer eligible for a standard change-of-mind return. However, one worn pair per customer may be returned under the 100-Day Comfort Guarantee if the customer does not love its comfort.

The 100-Day Comfort Guarantee does not extend the standard return period for other products, additional worn pairs or ordinary changes of mind.

Starting a Return

Email sales@thirstythreads.com.au with:

• Your order number.

• The item you would like to return or exchange.

• Whether you are requesting a return, exchange or Comfort Guarantee refund.

• A brief explanation of the issue.

We may request photographs where they would help us assess the request.

Please wait for our return instructions before sending anything. Sending an item without first requesting a return may delay its processing.

Return Shipping and Other Costs

Customers are responsible for return shipping costs for:

• Change-of-mind returns.

• Exchanges.

• Returns made under the 100-Day Comfort Guarantee.

Original shipping charges are not refundable for change-of-mind returns or Comfort Guarantee refunds.

If you are exchanging an eligible item within Australia, Thirsty Threads will cover the cost of sending the approved replacement with free standard shipping.

Different conditions apply to faulty, damaged or incorrectly supplied products, as explained below.

International Orders

Our voluntary 30-day change-of-mind returns policy, exchange policy and 100-Day Comfort Guarantee apply only to orders delivered within Australia.

Due to international freight costs, we do not accept change-of-mind returns or exchanges for orders delivered outside Australia.

This does not affect any rights you may have if an item is faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty or different from what you ordered, email sales@thirstythreads.com.au as soon as possible with your order number.

Including photographs can help us assess and resolve the issue quickly.

We will reimburse reasonable return shipping costs when an item is confirmed as faulty, damaged or incorrectly supplied.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the nature of the problem.

The conditions applying to our voluntary returns, exchanges and Comfort Guarantee—including timeframes, item-condition requirements and return-postage costs—do not limit your rights for faulty products under the Australian Consumer Law.

Sale, Clearance and Final Sale Items

Items purchased during ordinary sales or promotional offers remain eligible for returns, exchanges and the 100-Day Comfort Guarantee unless they are clearly marked Clearance or Final Sale.

Clearance and Final Sale items—including items in our Making Room collection—cannot be returned or exchanged for change of mind and are not eligible for the 100-Day Comfort Guarantee.

Gift cards cannot be returned or exchanged.

This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Refunds

Once we receive and inspect your return, we’ll let you know when it has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since we approved your refund, email sales@thirstythreads.com.au.

Questions?

Email sales@thirstythreads.com.au—we’re always happy to help.